Frequently Asked Questions
Everything you need to know about your True Sea Moss order.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and high-quality material sourcing.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but if you contact us within 1 hour of placement, we will do our best to modify or cancel your request before it hits the warehouse.